Contact Us
Need Help? – Contact TwigsyCo.
At TwigsyCo, your satisfaction comes first. Whether you’re curious about our products, need help updating an order, or want shipping updates, our team is here to guide you with care and transparency.
How Can We Assist?
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Product Info: Get details about materials, dimensions, and personalization before placing an order.
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Order Adjustments: Update customization details, confirm order progress, or request corrections.
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Delivery Questions: Learn about estimated shipping times, package tracking, or international delivery.
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Post-Purchase Help: If an item doesn’t arrive as expected, contact us within 7 days for a fast resolution.
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Refunds & Returns: Review our policy page or connect with us for personalized assistance.
Customer Support Hotline:
+1 586-446-0820
Email Support:
support@twigsyco.com
We respond to all emails within 24 business hours.
Business Address:
1466 S Gaylord St BSMT, Denver, CO 80210, USA
Please note: This is our registered business address and workshop location. We do not have a physical retail store open to the public.
Support Hours:
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Monday – Saturday: 8:30 am – 7:00 pm (EST)
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Sunday: 10:00 am – 2:30 pm (EST)
Messages received outside these hours will be answered the next business day.
Helpful Tips for Contacting Us
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Always include your order number when available.
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Reach out within 12 hours for changes to personalized items.
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Call our customer line during business hours if the issue is urgent.
Our Commitment
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Direct, personal responses—never automated.
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Accurate and reliable product information at all times.
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Clear communication so you always know what to expect.
